Responsible Gaming in NY: Deposit Limits, Self-Exclusion Guide 2026

Sports betting should be entertainment, not a source of stress. New York sportsbooks are required to offer responsible gaming tools, and knowing how to use them can protect your bankroll—and your wellbeing.

How to Set Deposit Limits on NY Betting Apps

Every licensed NY sportsbook lets you set daily, weekly, or monthly deposit limits. Once you hit your cap, the app blocks additional deposits until the next period resets.

To set limits on most apps:

Go to your account settings
Find "Responsible Gaming," "Player Protection," or look for an "RG" logo
Select "Deposit Limits"
Enter your daily, weekly, and/or monthly caps
Confirm your selection

Important: Lowering your limits takes effect immediately. Raising your limits typically has a 24-72 hour cooling-off period—so you can't impulsively increase them after a bad beat.

Example: You set a $100 weekly deposit limit on DraftKings. By Wednesday, you've deposited $100 total. If you try to add more, the app will block you until the following week.

Other Limit Types Available

Wager Limits: Cap how much you can bet per day/week/month
Time Limits: Set a maximum session length (get logged out after X hours)
Loss Limits: Automatically pause betting if you lose more than a set amount
Reality Checks: Pop-up reminders showing how long you've been playing

How to Self-Exclude from Gambling in New York

If you need a complete break, New York offers a statewide self-exclusion program. Once enrolled, you're banned from all licensed casinos and mobile sportsbooks for your chosen duration (1 year, 5 years, or lifetime).

To self-exclude:

Visit the NY Gaming Commission website at gaming.ny.gov
Navigate to "Responsible Gaming" → "Self-Exclusion Program"
Fill out the enrollment form
Your information is shared with all NY-licensed operators
Within 48 hours, your accounts are closed and you're blocked from creating new ones

What happens: You cannot enter the gaming floor of NY casinos, cannot place bets on any mobile app, and cannot collect any pending payouts. Funds in your account at the time of self-exclusion are typically returned by check.

Reversing self-exclusion: If you chose a 1-year or 5-year term, you can apply for reinstatement after that period ends. Lifetime self-exclusion is permanent.

How to Contact the NY State Gaming Commission for a Complaint

If a sportsbook is withholding your funds unfairly, refusing to pay a legitimate bet, or engaging in other misconduct, you can file a complaint with the regulator.

Contact options:

Email: info@gaming.ny.gov
Phone: (518) 388-3300
Online: File a complaint form at gaming.ny.gov

Include your account details, screenshots of the issue, and a timeline of events. The Commission investigates complaints and can compel operators to take action.

Tip: Before filing with the state, try the sportsbook's internal escalation process. Ask to speak with a supervisor or submit a formal dispute. Many issues resolve faster through internal channels.

How to Find a Retail Sportsbook Near Me

If you prefer betting in person or need a break from apps, New York has several retail sportsbooks at commercial casinos and racinos:

Upstate: Rivers Casino (Schenectady), del Lago (Waterloo), Turning Stone (Verona)
Buffalo area: Seneca Niagara, Seneca Buffalo Creek
NYC area: Resorts World NYC (Queens)—retail sportsbook opening Spring 2026

Check our venues directory for a complete list of NY gambling locations.

How to Convert FanCash to Bonus Bets on Fanatics

Fanatics Sportsbook rewards bettors with "FanCash"—loyalty currency you can use for wagers or merchandise.

To use FanCash on a bet:

Add selections to your betslip
Look for the "Apply FanCash" toggle
Turn it on to use your FanCash balance toward the wager
Any remainder is paid from your cash balance

Note: FanCash doesn't expire, and you earn it on every bet (win or lose). It's one of the better loyalty programs in NY.

How to Delete Your Sportsbook Account

Most sportsbooks don't let you delete your account with a button press. Instead, you need to contact customer support and request a "Permanent Account Closure."

Steps:

Withdraw any remaining funds
Contact customer support via live chat or email
Request permanent account closure (not just a temporary break)
Confirm your identity when asked
Receive confirmation that your account is closed

Difference from self-exclusion: Account closure just closes that one sportsbook account. You can still bet on other apps. Self-exclusion blocks you from all licensed operators statewide.